All finished items are non-returnable and non-refundable. Finished items include items which have been polished and set with stones (diamond or gemstones). Finished items also include: any item which has been custom made, any product that has been set with customers’ stones, and any items which have been adjusted, altered, sized and polished.
Items ordered as an unfinished and unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges.
Any credit card and/or C.O.D (cashier check/money order) account will incur a non-refundable deposit for any new model, any mold, and any CAD drawing.
All items should be inspected for content, quality, and damages upon receipt.
Any item returned due to manufacturing defect must be returned within fifteen (15) days of the invoice date. Defected items will be inspected by California Coast Designs. Once the item has been inspected and confirmed, the item may be exchanged/returned or refunded. Any and all C.O.D. customers will receive their refund check by mail after the original check has cleared. No credits will be applied against new orders/shipments.
Undeliverable, unclaimed or refused items due to account negligence/absence or incorrect account information will be subject to an $8.00 refusal fee. If account wishes for the item to be reshipped, they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production. After the 3rd attempt all packages will be returned to sender due to insurance commitment.
Please have the following information ready when placing and order:
- Account number
- Company Name
- Item number(s) and Quantity
- Metal type
- Finger size (if applicable)
- Order Online 24/7 (www.californiacoastdesigns.com)
- By Fax/Fax Order Form (FAX) 1-718-425-9953
- By Phone/Customer Service 1-800-834-3488
All items priced, are approximate. All diamond total weights are approximate. All charges will be based on the diamond total weight. All prices and invoices are locked at the time of shipment. Please take this information into consideration when quoting a price to your customers.
California Coast Designs does not supply center diamond, regardless of shape and size.
Finished items are not priced with center setting heads, regardless if head is die-struck and or casted.
Items ordered at different times on the same day will be processed and shipped separately.
Any item which is ordered and then changed is subject to an additional charge. This will incur a delay in scheduled production/delivery. California Coast Designs is not responsible for any typographical errors. Prices are subject to change without notice.
There will be a $1 per stone charge to remove any and all stones from a customer's existing piece of jewelry which will be used to complete any new finished item. (We will not be responsible for chipped and/or broken stones!)