FINISHED & CUSTOM JEWELRY ON DEMAND - Designed & Manufactured In California

Compliance Form

Accounting

Any and all customers who wish to open an account with California Coast Designs must sign and complete the following paper work; Customer Compliance Form, Credit Application Form, Tax Exempt Form, Personal Guarantee Form, and Patriot Act Form. Customers who wish to open an account with California Coast Designs must have Four (4) acceptable trade references to open an account. Also must sign and complete our Personal Guaranty Form. (All accounts referred my GEMFIND Inc do not have to give references or sign personal guarantee form.) (Personal Guaranty form must be signed by owner or principle stockholder) • Please allow sufficient time for account processing and credit check.

All accounts that will be making payments via Credit Card are mandatory to complete and sign the Credit Card Authorization form. Credit card charges and transactions will be made on Credit Card information provided. Changes to credit card charges cannot be made after transaction has been processed and completed. Accounts that wish to update the Credit Card information must re-submit their completed and signed Credit Card authorization form.

Any and all orders will be charged on accounts provided Credit Card information or shipped C.O.D. Cash (cashier’s check/money order) until account credit application is approved.

In order to receive product swiftly, accounts need to keep their account up to date. By no means will any product be shipped to an account that has exceeded their credit limit. No orders will be shipped based on “the check is in mail”.

Automated statements will be sent at the end of each month to all with open account balances.

Any and all discrepancies with accounts must be resolved within 30 Days of statement date. Any and all accounts must be kept up to date regardless of discrepancies.

Any and all accounts, which become delinquent; payment terms, will be changed to C.O.D. Cash (cashier’s check/money order) or credit card. All delinquent accounts are subject to account suspension. The undersigned agrees that if the account becomes delinquent. Account may be forced to be placed in the hands of an attorney. The buyer shall be responsible and liable for all expenses incurred by the Seller in collection including reasonable attorneys’ fees in addition to delinquent charge which is lower 2% per month or the highest rate allowed by law.

Accounts that become delinquent for 90 days may and will be reported to JBT collection agency or any agency of our choice. Accounts will be responsible for all collection fees, if permitted and applicable by law.

Any and all Accounts, which are reported to any collection agency, will be changed to COD-CASH for all future orders.

Accounts will incur to fifty-dollar ($50) fee for all bounced/returned checks.

To better suit you, account we may request additional information from accounts periodically.

Ordering

A valid Unique Settings account is needed to obtain a quote or price as well as place any and all orders. Please refer to our Accounting Policy for more information. Accounts are responsible for maintaining the confidentiality of account.

All items are made to order, there are no minimum order requirements.

All finished items are non-returnable and non-refundable. Finished items include items, which have been polished, set with stones (diamond or gemstones). Finished items also include; any item, which has been custom made, any product that has been set with customers’ stones. As well as any items, which have been adjusted, altered, sized and polished.

Items ordered as an unfinished, unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges.

Any Credit Card and or C.O.D./C.O.D cashier check/money order account will incur a non-refundable deposit for any new model, any mold, and any CAD drawing.

All items should be inspected for content, quality, and damages promptly upon receiving item.

Any item returned due to manufacturing defect must be returned within 15 days of invoiced date. Defected items will be inspected, once item has been inspected and confirmed, item may be exchanged or refunded. Any and all C.O.D. customers will receive their refund by check by mail after their original check will clear. No credits will be applied against new orders/shipments.

Any item undeliverable, unclaimed or refused by any and all accounts due to refusal, account negligence/absence or incorrect account information will be subject to an $8.00 refusal fee. If account wishes item to be reshipped they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production. After the 3Rd attempt all packages will be returned to sender due to insurance commitment.

Please have the following information ready when placing and order:

  • Account number
  • Company Name
  • Item number(s) and Quantity
  • Metal type
  • Finger size (if applicable)

Ordering Options:

  • Order Online 24/7 (www.californiacoastdesigns.com)
  • By Fax/Fax Order Form (FAX) 1-866-573-8886
  • Item number(s) and Quantity
  • By Phone/Customer Service 1-800-834-3488

All items, which are priced, or quoted, are approximate. All diamond total weights are approximate. All charges will be based on the final metal weight and diamond total weight. All prices and invoices are locked at the time of shipment. Please take into consideration when quoting your customers.

Finished items are priced with diamonds up to and including half a carat (.50ct). California Coast Designs does not supply center diamond, regardless of shape and size. Items, which use diamond sizes above .50ct, ARE NOT priced in catalog, or quoted in the finish item price.

Finished items are not priced with center setting heads regardless if head is die-struck and or casted.

Items ordered at different times on the same day will process and shipped separately.

Any item which is ordered and then change is subject to an added charge and delay in scheduled production/delivery.

California Coast Designs is not responsible for any typographical errors.

Prices are subject to change with out notice.

Cancellations

All items are made-to-order; items will begin to being processed immediately.

Shipped orders may not be cancelled.

Same day cancellation will not incur any charges. Any and all items, which are cancelled after the first day or following, will incur a cancellation fee of twenty-dollars ($20) on 14k/18k items and forty-dollars ($40) on platinum, palladium.

Any and all items cancelled are subject to additional charges to cover all labor and loss of materials used during scheduled production.

Any item undeliverable, unclaimed or refused by any and all accounts due to refusal, account negligence/absence or incorrect account information will be subject to an $8.00 refusal fee. If account wishes item to be reshipped they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject a 15%-30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production. After the 3rd attempt all packages will be returned to sender due to insurance commitment. Returns

  • All items should be inspected for content, quality, and damages promptly upon receiving item.
  • Any item returned due to manufacturing defect must be returned within 15 days of invoiced date. Defected items will be inspected, once item has been inspected and confirmed, item bay be exchanged or returned. Any and all C.O.D. customers will receive their refund by check by mail after their original check will clear. No credits will be applied against new orders/shipments.
  • All finished items are non-returnable, and non-refundable. Finished items include items, which have been polished, set with stones (diamond or gemstones). Finished items also include; any item, which has been custom made, any product that has been set with customers’ stones. As well as any items, which have been adjusted, altered, sized and polished.
  • Items ordered as an unfinished, unaltered raw casting will incur a 15% re-stocking fee and incurred freight charges if returned.
  • Basic, Fancy, and Handmade wedding bands which have NOT been special order, custom made, altered or adjusted, and set with diamonds or gemstones will incur a 30%restocking fee. If returned they are subject to additional charges to cover all labor and loss of materials used during scheduled production.
  • Plain wedding bands, which are not special ordered, custom made, altered, set with diamonds or gemstones may be returned without a restocking fee.
  • When returning an item please contact our Customer Service Department with in 15days of the items invoiced date to request a RA (Return Authorization) number. By Phone/Customer Service 1-800-834-3488
  • Please note obtaining an RA (Return Authorization) number does not guarantee the acceptance or refund of returned item.
  • Items must be shipped and received with in 15 days of obtaining an RA (Return Authorization) number. Failure to do so will annul your RA (Return Authorization) number.
  • Please note RA (Return Authorization) number must be visible on packages shipped back for return. Packages with out and RA (Return Authorization) number will be refused at your expense.
Shipped Returned Packages
California Coast Designs
RA_____________
2801 Ocean Park Blvd Suite 276
Santa Monica, CA 90405

For faster processing please include the original invoice, with RA (Return Authorization) number, and reason for return

Shipping

Quoted orders do not include shipping charges.

All shipping and handling charges are the responsibility of the account.

Shipped items may not be cancelled.

For security purposes, all items will be shipped to address provided during account set up. Unless notified otherwise, in which case the alternate address must be faxed to us on accounts company letterhead.

All items shipped are price lock at the day of shipment. Fluctuation of metal market price will cause minor fluctuation in final price of items.

Any item undeliverable, unclaimed or refused by any and all accounts due to refusal, account negligence/absence or incorrect account information will be subject to an $8.00 refusal fee. If account wishes item to be reshipped they will incur a second shipping charge. If account DOES NOT wish item to re-shipped, they will be subject an 30% re-stocking fee, plus additional charges to cover all labor(s) and loss(s) of materials used during scheduled production.

The following shipping options are as follows;

FedEx:
Next Day, 2nd Day, Ground, Saturday.
UPS:
Next Day (priority overnight),
2nd Day Air, Ground, Saturday.